Shipping & Delivery Policy
Last Updated: 13/12/2025
Welcome to Shop Modern. This Shipping & Delivery Policy applies to all online orders placed through www.shopmodern.in.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- During peak sale periods, processing may take an additional 1–2 days.
2. Estimated Delivery Time
We ship through trusted courier partners across India.
Delivery Estimates:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times may vary due to courier delays, weather, or unforeseen issues.
3. Shipping Charges
- Free Shipping on prepaid orders above ₹499.
- Standard shipping charges apply for orders below the free-shipping limit.
- Additional COD charges may apply for Cash on Delivery orders.
4. Order Tracking
- Once your order is shipped, a tracking link will be sent to your registered email or SMS.
- You can also check your order status anytime through the “Track Your Order” section on our website.
5. Delivery Attempts
- The courier partner will make 2–3 delivery attempts.
- If the order cannot be delivered due to unavailability or incorrect address, it may be returned to us.
- Re-shipping charges may apply for resending the order.
6. Incorrect or Incomplete Address
- Shop Modern is not responsible for failed delivery due to incorrect or incomplete shipping information.
- If the package is returned to us for this reason, the customer will be charged for re-shipment.
7. Shipping Availability
- We currently ship orders within India only.
- International shipping is not available at the moment.
8. Damaged or Tampered Package
If your package arrives damaged, tampered, or broken:
- Do not accept the delivery.
- Take clear photos/videos as proof.
- Contact us immediately at customercare@shopmodern.in or 6385154521.
We will assist with a replacement or resolution as per our Return & Exchange Policy.
9. Delivery Delays
Possible causes of delays include:
- Weather disruptions
- Courier operational issues
- High order volumes or festive seasons
- Remote area restrictions
For significant delays, feel free to reach out to our support team.
10. Contact Us
For questions related to Shipping & Delivery:
📧 Email: customercare@shopmodern.in
📞 Phone/WhatsApp: 6385154521
🌐 Website: www.shopmodern.in
Support Hours: Monday to Saturday — 10 AM to 6 PM
